Return and Exchange Policy

Domestic Return and Exchange:

Returns or exchanges will be processed only within 4 days of delivery. Approval of the return request is contingent upon verification of an unboxing video recorded at the time the package was opened. COD charges are non-refundable. We will not exchange, return, or cancel the order if any tailoring services are availed.

Returns/exchanges will be accepted under the following conditions:

- You received an incorrect product.
- There is a genuine defect or mistake in the product due to manufacturing or operational errors.
- Exchanges are subject to the availability of the desired product.
- The product shows no signs of wear or use.
- The request for a refund or exchange is made within 72 hours of delivery.
- The product did not meet your expectations.

For any questions or issues regarding returns and refunds, please contact us at hello@priyaash.com.

International Return and Exchange:

At Priyaash, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns and exchanges under the following terms:
1. Eligibility:
- Requests must be made within 14 days of delivery.
- The product must be unused, with tags attached and in its original condition.
- An unboxing video is required for return approval.
- COD charges are non-refundable.
- Tailored items are not eligible for return or exchange.
2. Conditions: We accept returns or exchanges for:
- Incorrect or defective products.
- Products that don’t meet your expectations (excluding size/colour discrepancies).
3. Process:
- To initiate a return, contact us at [Customer Service Email] within 14 days.
- Return shipping is at the customer’s expense. Please securely pack the item and ship it back to us.
- We will provide the return address and further instructions after your request is approved.
4. Additional Notes:
- Shipping times may affect the overall processing time.
- Customs duties, taxes, and return shipping fees are the customer’s responsibility.
- For further questions, contact us at hello@priyaash.com.